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Comment by johnnyApplePRNG | Hacker News Reader

Amazon has no mercy, so neither do I.

In my defense, they started it. (I had purchased a stainless steel muffler with a lifetime warranty off of Amazon Auto, the thing was counterfeit, completely rusted through in less than a year, and Amazon would not honor their written warranty and I didn't care to fight it legally...)

So the next time they dropped my package off in my lobby when I have specific instructions to bring it to my front door? I never got it.

And unfortunately for them... it keeps happening now?

Like every other package that gets delivered?!

(They always believe this, apparently... either that, or their agreement with their delivery insurance services must eat the cost).

I've more than gotten my muffler refunded now and they're none the wiser, so win win really!

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They don't "always believe this", this will lead to your account being banned eventually, or at least barred from returning products.

I certainly hope so. GP implies that they are committing fraud to "stick it to the man". Nine times out of ten, this simply results in the man sticking it to us again.

Amazon is not "the man".

They are for-profit corporation, not our government.

There's a difference.

The phrase "the man" means (roughly) "the establishment". The two biggest components of that are the government and big corporations.

Not true.

I've been a prime account member in good standing for over 5 years now.

I order thousands of dollars worth of stuff every year.

They're not cancelling my account. Ever.

They seriously don't give a shit. They're not paying these costs. It's all covered. They are not the same company who delivers or insures.

I would be pretty surprised if Amazon insures their package delivery. Do you have a source for them using insurance?

Maybe when they use a 3rd party delivery service they can strongarm that service into eating the loss. But, where I am, Amazon is usually doing 1st party delivery.

(the reason I assume they don't is that a) they are big enough to eat any loss and b) losses happen at a pretty constant rate. So they would basically be paying an insurer $loss_amount * (1+insurer_margin) in premiums to immediately get payed back $loss_amount. not a great deal.)

Most likely they're sticking it to a delivery contractor. Amazon gets paid, you get your free stuff, and some working class stiff is peeing in a bottle driving a leased truck and not getting paid for their labor. Win win win, right?

You seriously believe the guy peeing in the bottle during deliveries is the one who eats the charge?

This isn't a restaurant and they're not waiters.

I bet they don't see a line-item deduction, but they're paid a lot less than they should be for their work.

What about Amazon's business and subcontracting practices makes you think they're willing to eat any operating expenses whatsoever?

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