Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.
Not "terrible" obviously, but a slight negative that the battery failed under warranty and a slight positive that they honored their published warranty.
As for BIOS updates outside warranty, I think it's always been risky for all brands. Maybe I'm wrong.
I don't think "non-sequitor" applies here.
That being said, I think the particular bios-chip is a design flaw that they should communicate about and fix for future boards... Probably a teething issue thing, but they should fix it. Either a usable replaceable chip so they can just send out a fix, or the fallback bios chip....