Are you the user or the product? You can be both with GitHub! GitHub provide a compelling product, enough to become the defacto forge for many. But their reputation has taken a lot of hits, as a grey beard I'm salty since the Microsoft takeover, the downtime is just the leaky diaper icing.

To diagnose at a distance it feels like they need a stronger QA process, it's a product that scales horizontally, but somehow they find a way to break it for everyone on the regular! They need less hub and more node!