That might be because of some lag, but another explanation might be that the tools are really effective at increasing someone's perception of their productivity while net productivity gains measured over long time windows are low or zero. Another explanation might be that the incompetent/negligent users are causing enough harm to nearly neutralize the gains brought by proficient / effective users. I don't know what the explanation is, but there is a mystery in the divergence between users' perceptions of their own productivity, and the observed productivity gains in the economy.