The modern economy is scam-powered

While this article does sound a little like an individual grievance, I think the general point it is making is correct. The customer is no longer valued.

During and after the pandemic many businesses posted signs saying “abusing the staff will not be tolerated” and other words to that effect. I was shocked and horrified that enough people would be abusive to require this, but believed that there could be some customers who would make such a sign necessary (not that it would have the desired effect on them).

Now it makes more sense in the light of these changes to how customers are treated. Unreasonable practices, terms and conditions and stonewalling of complaints probably leads to immense frustration, anger and incidents of abusive behaviour.

It was interesting that the article cited an example of a preemptive accusation of abusive behaviour (swearing) even though the writer says that it didn’t happen. I wonder if this is also tool used to dismiss legitimate complaints - anger the customer and bait them or simply accuse them of being aggressive as an excuse to not deal with the problem.