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Comment by heathrow83829 | Hacker News Reader

Wells Fargo went so far as to remove their best feature from their website: the Spending breakdown page! they now say go to the app but the app is far worse than the browser version was before they removed it. i might even stop using them just for this mess.

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DO IT! They probably do not even consider the idea that they would lose customers due to UX. Lower rates, promotions, change of circumstances, but there probably isn't a checkmark in their loss of customer forms that include we made our user interface worse.

Meh, WF already has their info, they just create 3 more accounts for every one that is closed.

Opening accounts like that might benefit the associate who gets credit for them, but money is the metric that actually counts.

And if nothing else, leaving a company whose service sucks doesn't need to send a message, it's just moving so the service you receive improves.

You should stop using Wells Fargo anyway. It's been what, nine months since their last national scandal? They're overdue.

You can try to stop using Wells Fargo, but they won't let you. They'll just open more accounts for you

When my wife and I finally got rid of our Wells Fargo accounts -- having sold our house and thus eliminated that mortgage, and having already moved our personal banking to a credit union -- we legitimately celebrated by going out to dinner.

Sounds like that feature would really cut into their overdraft fees.

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