The author was involved and knowledgeable in the FOIA processes that existed, and had an understanding of navigating a quagmire of redundant government employees. A cost-reducing restructuring has been going on that seems to funnel all requests to a single place, the "Federal FOIA Portal". Once they submitted to the portal, their request was confirmed as entered. They also had an issue with the new portal, submitted the error, and it was escalated and fixed.

This article could just as well been written as "New FOIA Portal: Streamlined, but Still a Few Bumps".