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"Computer says no" is about unhelpful bureaucracy. Being knowingly locked to a specific procedure and unwilling to divert from it is a different thing from mistakes being made that you are blissfully unaware of. The problem is now invisible and the patient is dying for no reason anyone can discern.

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The "unhelpful bureaucracy" arises precisely because the process is structured so there's no point in the chain that can actually consider and solve your problem directly. The process is the point, outsourcing work to the opposite end of the globe has long been a perfect way to guarantee no it's robust against errors like "compassion" and "helpfulness", and that's as true of LLMs performing those functions tomorrow as it was of people doing it yesterday.

The people who say "computer says no" are also unaware that's a problem. It's invisible to them. To them the process is the point.

I think that two arent as different as you believe.

Well, possibly. To paraphrase the great American philosopher Donald Rumsfeld - there are known knowns, known unknowns, unknown knowns and unknown unknowns. And making the actual process a black box for the people managing it will create a lot more Unknown Unknowns.

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