I've read some of the comments here, and it seems people have different reads on whether Andrew was at fault here or not, and what his intent may have been.

My read is that his first request is completely reasonable and there was no intent of wrongdoing. But then, his AI agent made an impossible booking and he "asked if it was possible to move him to the top of the list". I don't think someone would make a request like that, if they were unaware that their AI agent had found an exploit to make an earlier impossible booking. It feels very much like a, "well, this API let me do this, what else will it let me do?" kind of request. And then he only "did the right thing" when it had turned out he had booted someone else, which might eventually lead to discovery.