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Comment by inigyou | Hacker News Reader

What banks care about is complaints volume and account closures. If you can't use your bank on your phone, go complain in person to your bank. Just do it even if you think nothing will happen. Best case they unlock the website for your account, worst case nothing happens but they still got a complaint and will have to do something if they get enough similar ones.

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Don't go in person. That just wastes everyone's time as corporate will never hear about it.

Instead, call them. Insist to talk to a human. Corporate really doesn't like call center calls, and they usually have monitoring set up to track why people are calling.

Doubt that. They care about average call metrics but not why people are calling, and the call center operators have absolutely no ability to fix anything and will just work to get you off the call as quickly as possible.

Doubt all you like. Customer support is a huge O&M cost to these companies and they will do nearly anything to reduce calls. I know they track why people are calling, or at least my place does. Half of my career has been spent writing software and making changes to our websites to reduce call volume.

Not in my experience. My bank wouldn't even talk to me when they discontinued support for a phone I had. They don't even have anyone to complain to, which is by design. You can complain about non-technical stuff, but there's nobody to report problems with their Android app. They know full well that it's more important to you to have it working than it is for them to make sure it works for you. You will throw away almost your entire monthly paycheck to have a new phone to be able to access your bank account. They won't do as much as redirect your complaint to /dev/null.

Yeah so show up to the branch and be like "let me access my money or close my account"

Not going to work... I have to schedule an appointment, using the phone (they used to have special devices that could be used instead, but they discontinued them too). If I just show up at the branch office, they won't even let me in :) I'm not able to close my account w/o a phone either at this point.

If I insisted on not using my phone, perhaps, I could... mmmm... hire a lawyer? to get the bank's attention... otherwise I'm completely at their mercy.

> If you can't use your bank on your phone, go complain in person to your bank.

At my non-existent bank branch?

Are there places where there are no branches of any bank within reach?

Any bank? I'm sure I'll find one.

Any bank I'd actually want to associate with? No.

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