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Comment by scottydelta | Hacker News Reader

No worries. If you message me via the contact form or chat support on the website, I will try my best to provide you with one. The more feedback I can get, the better.

Thanks for liking my product enough to want to buy it right away :)

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Sales friction is how you lose sales. Make your website one click purchase product page. One button - apply pay, customer pays with preset shipping and then you handle everything from there.

Trust me, I really wish it were that easy. We're based out of Spain, so to sell in the US (or other countries) we either need to figure out assembly of the device there, or we need to solve cross-border payments, logistics, customs clearance, tax remittance to individual states, and hardware compliance. That said, we're working hard on all of it and plan to go D2C as soon as possible.

I haven't used them myself, but it seems that services such as paddle.com takes care of the payment and tax compliance. There are probably similar sevices for logistics as well.

The thing is majority platforms like paddle.com don't supoort hardware products. I was looking at fastspring as well but hit the same wall. I will still try reaching out to paddle.com support to see if they will allow it. Thank you for the suggestion.

Your device seems to be an off-the-shelf Raspberry Pi running custom software. Have you considered making the platform available in a BYOD form, either for fulltime use or for evaluation?

Yes, we're using an off-the-shelf Raspberry Pi for v1. We are working on figuring out a custom board for v2, because we can't scale with Raspberry Pi as a dependency, especially with RPi prices constantly rising due to the RAM shortage.

Also, we want to test our OS extensively before we release it to be used with a BYOD model. We are launching soon and after that we will try to offer BYOD model as well.

If you are interested in trying it out and helping me in evaluation, please reach out to me via email on my HN profile. Thank you

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