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Comment by cassianoleal | Hacker News Reader

Their support is also absolutely awful.

I had one of their washing machines. Purchased about 18 months ago. The dispenser drawer broke. I'm pretty sure it was bad out of the factory but it did last for this long, so I was happy to shell out for a new one.

Turns out they don't exist. LG have a website where you can search for the part. It's not in stock. They told me to fill out a form on a website they own, giving the part number. A third-party spare parts shop emailed me back saying they don't have the part in stock and that I should contact the manufacturer.

I found one that may or may not be the correct one and there's no way to know for sure before purchasing it. It costs almost £100 and takes 3 weeks to ship.

After days of this ordeal and laundry piling up, I decided to cut my losses and buy a Bosch. That one seems pretty great so far.

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I have been very lucky with a washer/dryer pair from Samsung that have only needed two minor repairs in 12 years of near-daily use. A heating element for the dryer. A new door seal and, later, a pump for the washer.

My 7 year old LG inverter microwave has been flawless and is the best microwave I have ever used.

My 10 year old pair of LG 4K computer monitors have been great—they still hold a color calibration quite well.

My recently-purchased, and expensive, LG C5 OLED TV has a spectacular picture but is a finicky, ad-ware festooned nightmare. It demands attention to near-daily updates where the updates list contains ads and promotions that I have to scroll through and dismiss to find the actual updates. It is tiring to deal with and especially because the remote control is a ridiculously gimmicky “air remote” where I have to carefully aim it at tiny targets which, even from three feet away, is challenging to do and so unnecessary.

The TV and this story about unauthorized software installations has cured me of interest in new LG offerings.

I do have a few LG and one has internet access for NetFlix and crap. But I'm blocking almost every other connection for years because it's too abusive.

But this extends to Android devices, Windows, etc.

Almost every device that has internet, will do this. We have to thank the advertising ** people for this. But internet is broken almost from the start. They just got it impossible to use without protection to ads and spyware.

I concur about the picture quality of their OLEDs - it's incredible. But I can't say anything about their interface or software - I've not seen them for probably a year+ at this point. The Apple TV remote turns it off/on, and adjusts the volume. The LG has not been provided internet access.

I have an LG Ultrawide 38" monitor for which I haven't found an equivalent at any price point. I bought it during COVID and it's been fantastic ever since.

It's the only cable I connect to my laptop when I sit on my desk. It provides power, a webcam, wired ethernet and speakers (not the built-in ones which are actually not the worst but still bad).

I also have a CX OLED and I concur the image is best in class - though I wish it was a tad brighter. I have it connected to the Internet but I limit what it can connect to using Egress Eddie on my router, which means it can do Ad-Free YouTube and a couple other streaming services - as well as a selection of websites from the built-in browser.

This is accurate of my experience with my LG washer and dishwasher. I won’t be getting LG appliances again.

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