Let me suggest the following: Ask the nurses if they want the customer to rate them.

A significant fraction of the calls they answer are patients shouting at them because of:

- Long wait times

- They don't like their doctor

- They don't like the advice they're given (sorry, but we're not going to book you as a high priority appointment if all you can tell me is you have a headache. Sorry, we're not going to prescribe a narcotic for a scraped knee.)

- Several reasons that have nothing to do with the nurse, but the customer will still blame the nurse.