Nirav from Framework is similar, he speaks openly about compromises they make with their designs and why they make them.

When leaders are both technical and open about these sorts of things it makes me feel like I can trust that they are invested in supporting and improving their products.

The failure rate waving is quite a stretch though. If you take into account reporting rates and time (since most people do not have the watch for long) I'm quite concerned. And I own a PT2. The "look big number, it's not a problem" does not translate to actual sensible failure rates.

To be clear: 51 broken screens in less than two months results in a yearly failure rate of over 1% which is find quite high for a watch.