>Many years back when I used to do CS for WoW, a colleague of mine liked to say that the only reason some kids shit-talk the way they do is because it's online and if they tried it in person they'd get punched in the face.

I've seen people have this opinion many times before and I don't get it. People talk shit in real life all the time and it's a much worse situation in real life because they might punch you in the face.

This is why I don't mind online shit-talking, because it isn't going to escalate into a fight. In real life it might and imo the teens are more likely to escalate it especially if they are in a group.