I'm not so surprised, given that you cannot write support tickets if the bug prevents you from registering...
Also, I don't think people have high hopes that a broken government website will ever get fixed.
I'm frequently astonished by how terrible and buggy modern software can get away with being and still survive. Working around bugs to accomplish what I need to accomplish is so normal to me now that I sometimes don't even notice how terrible the software is until I see someone less technically skilled than me try to use it.
If you have an issue with an open source software, you need to register on a website that is made for developers, that will try to sell you a git hosting service, write a bug following a technical format, and you are expected to given information in a reproducible way.
If you have an issue with a closed source freeware, you just use a contact form on their website or leave a comment on their blog or whatever.
The amount of friction to report a bug that FLOSS puts on users is absolutely insane. It's almost like it's trying to deny anyone who isn't a technical person from reporting problems they are having.