A retention flowchart shouldn’t include the step of lying to the customer.
If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.