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> I just don't get it!

This is open source, volunteer developers often focus on doing things that are fun to them, or that scratch their own itch. I can't imagine dealing with Google Photos semi-broken exports is fun to anybody, and you only deal with the pain of the import once, afterwards there's no itch to scratch.

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They make money on that, it's not just a hobby project

Their business model is basically donations, it's not a for-profit operation. Maybe if you consider yourself less of a customer and more the beneficiary of a community effort, it'll be easier to "get"

Don't patronize me, my arguments still stand: they offer all bells and whistles while completely dropping the ball at making you feel those photos are well taken care of. The core employees live off of Immich so spare me the spiel.

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