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flagged, but the frustrating thing here is that i suspect hn is reluctant to kill this for looking biased.

i really don't want hn to become full of people complaining about yc companies in the hope that "a friend on the internet" will fix things.

This is a yc site. I understand your position but if a consumer is having problems contacting a yc company why shouldn't they post here?

This is not a complain.

This an example of how not to do roll out across intl markets prior to thinking through the basics, customer support process being one of this.