https://www.airbnb.co.uk/contact
Live chat?
Clicked Live Chat - Chat Now --> was presented with web form, filled form, pressed send.
Live Chat is not a Live Chat :-)
Will measure response time for my e-mail.
I can only choose other question/option -
- Job Enquiry (nope)
- Partnership (nope)
- Press (may be later)
- Feedback (don't feel like that, want my issue fixed)
- Law Enforcement (yep, if money will not be returned ))
What the? This is your support channel; Even if your inquiry is unrelated to feedback (or any of these), it would be the place to start.
The fact that you 'don't feel like' contacting them and instead come here to moan is absolutely incomprehensible. It shows that you are simply trying to throw dirt on them!
>> If you have feedback for us, please submit it via our feedback form. Our product team regularly reviews these submissions.
The worst case scenario is that you're ignored, so the only cost to you is the time it took to send the message. The best case scenario, however, is that the message gets forwarded to the proper department and someone fixes your issue.
The cost/benefit analysis here is pretty clear. If I were you, I'd send a message to the Feedback department.