Comment by arrrg | Hacker News Reader

Comment by arrrg | Hacker News Reader

Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test. On the second replacement I lucked out and got a Samsung screen that doesn’t have the issue. But that they still have not solved that problem that is plain as day fucking sucks! What is wrong with those idiots?! Why do they do stuff like that? It makes my blood boil.

Apple, fuck you! Why do you do this to your customers? Why do you torture them like that? Still!

I really believed that by now you would have solved that problem. After I got my Samsung screen I honestly stopped reading the forums because it brought down my mood. To know hear – months later – that they still haven’t solved the issue in any real way makes me just angry and sad.

This is not excusable. Excuses about this being a first gen product are obviously not valid. If you can’t sell it in a satisfactory manner, you have to give your customers their money back (or give them Samsung screen which are, unlike LG screens, not affected by the issue).

You sound like an addict.

Excuse me?

Still using/caring about their hardware even after they disappointed you so badly.

If not for this issue, the rMBP would be the best laptop for me personally by miles and miles. Of course I care! No one else makes products that get me but Apple, so this disappointment weighs extra heavy.

I'm exploring alternatives, but that is years out.

I can totally understand that. For example, the Nexus 4 looks like the perfect phone for me, if only it wasn't so ridiculously large. I'm still going to try to get it when they (hopefully) restock in the UK.

I upvoted it because it reflects my current feelings for apple. I've been waiting for a DUNS number for 40 days now, I feel like arrrrg :D

> Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test.

The cost of those two replacements is probably why they came out with this test.

> But that they still have not solved that problem that is plain as day fucking sucks!

Considering that they have billed the Retina MBP as something to be used by designers and content creators, they shouldn't limit things to an arbitrary test. If the problem is perceived as a problem and can be consistently detected, double blind, then it should be replaced, period.

With all due respect, you have to keep in mind that Apple is producing millions of units and, for its own sake, can't be beholden to a single supplier. If they were, that supplier would have enormous leverage ("pay us $5b now, or we will stop shipping you screens for your flagship laptop."). Aside from that, they'd also be susceptible to production issues - imagine if Samsung's factory had a fire/flood/hurricane and had to stop production. Supply chain management at Apple's scale is unbelievably hard. It's certainly not excusable for the issues you're encountering, but from what I've seen / heard, Apple has a top notch supply chain management team pretty much unrivaled by any other company.

I'm sure Apple would be happy to refund you. If the Apple store won't help, try shooting an email to tcook@.

My rMBP works now because I have a Samsung screen.

If they can’t reliably make a laptop without it being defect they can’t sell it. Make a recall and stop selling rMBPs until you nail the issue down. Problem solved. Wimping out with lame excuses is not the way to go.

You have absolutely no concept of the difference between "leverage" and "extortion", the latter of which is exactly what you described. Last I checked, not only is extorting your customers bad for business, it's probably illegal. That being said, I'm going to dare throw an anti-Apple comment in here: after all the BS Apple's pulled in the past few years, I'm sure most people in the world wouldn't blink twice if Samsung did try to pull something like that (how would you feel if one of your clients tried to sue you?). Fortunately, I think Samsung is smart enough to not pull a stunt like that.

And for what it's worth - "[...] Supply chain management at Apple's scale is unbelievably hard." How do you think Samsung feels?

" How do you think Samsung feels?"

Samsung feels fine. They're making billions.

Oh by the way, Samsung deserves everything they get from Apple. Since Samsung has been down this road before; TV, business phones - it's a long list of products Samsung copied, dumps onto the market and then hides behinds it's "culture". Meanwhile Samsung now has carved a foot hold in your market. Effective strategy. And it's worked for them for years.

What I find funny is that it all goes around. Cause now Samsung is being copied by cheap Chinese knock-offs. Who are flooding the Chinese market.

The BS? Samsung copied their work...

I'm sorry, but down opting this doesn't change the facts. Neither does portraying Samsung as an entirely innocent and hard-done-by party. They screwed their own pooch.

> Supply chain management at Apple's scale is unbelievably hard. It's certainly not excusable for the issues you're encountering, but from what I've seen / heard, Apple has a top notch supply chain management team pretty much unrivaled by any other company.

Who was it at Apple who said, after you reach a certain level, there are no more excuses?

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