When that downtime happens is way more important than the amount of it. Imagine if your payroll system was down for 8 hours a month, but it just so happened to be the day payroll do their calculations?
Totally. The uptime metrics are deceiving imo. A more useful measure for a productivity tool like Claude Code is uptime during work hours for a given time zone. I strongly suspect at least for the three US time zones, we would be looking at a single nine of uptime for that measure.
Imagine your boss complaining about your productivity in the same way you blame your tools.
Imagine you told your boss you slept 8 hours a day like everyone else, so your productivity is the same. Except you sleep during working hours and everyone else is awake!
Yeah, because sleep is the only unproductive thing you can do during working hours.
'Claude for Government' is the only one with 0.07% downtime, claude.ai has 0.89% downtime and claude code 0.74% - imo, that's a lot of downtime!
over a year, 0.89% is around 3 whole days of downtime
Works out at even more days when you consider working hours. And these downtime events never happen when I'm sleeping, always smack in the middle of the afternoon when I'm working.
Claude is 0.89% downtime. Getting close to one nine.
There aren't many tools that remain useful at that rate.
Business/Office productivity tools can be productive at that rate. Core systems like ERP or arguably CRM can't, but MS Teams is probably already that low, Figma, Canva and several others could absolutely afford to be one nine before it affects their churn materially. I suspect OpenAI and Anthropic make most of their profit on business use cases rather than dev use cases (likely higher revenue but less profit) so this may be what sets the standard of uptime.
Heh, I’m 5x more productive 99 percent of the time. That is still a very, very useful tool.
That's two nines. One nine would be 10% downtime.
So 95% uptime / 5% downtime is two nines?
Gotta keep my 100x developer cred, that 0.07% is everything.