Fun fact, if you're celebrity you get a special customer support phone number at most major corporations EG Apple because "Hi I'm Taylor Swift" gets tried a lot.
E.G> when Taylor Swift wants to call Apple right now, how would she know what number to call?
Incidentally, https://people.com/pope-leo-was-hung-up-on-by-bank-customer-...
Pope Leo is not that rich, and had lived outside the US for many years (he came up in the church hierarchy of Latin America), so it’s not that surprising that he ran into this situation.