For a paid product, it's really not that hard to already have a fairly solid idea of what's going on - this just ensures that a responsible adult has gone through a clear process of signing off on the identity for this specific service, rather than a kid with their parent's credit card.
I see you have an uncommon name.
My first+last are shared by about 20,000 people in the US. From 2005-2020 I was unable to check-in for airlines online or even at the kiosk at the airport. I had to wait on line for baggage check-in despite never checking a bag, and they'd take my ID into the back room and delay me for 15 minutes and whisper and glare at me the whole time. Thankfully I can finally fly like a normal person again.
When I worked at a large company, there were four other people with the same first name, middle initial, and last name.
There is nothing surprising or rare about two customers having the same name.
But the sequel: a few years later I get a bill from a hospital for copay for delivery/childbirth. I call to contest ... we did not even live there any more, did at some point of time but years apart ... but they are adamant that my wife gave birth, at that hospital, on that date, in that city, and maybe she never informed me :) it was almost that weird. I don't act on it and give them a statement that it is not me/my family. Then another bill (or a final notice) a couple of years later. And then finally something clicks ... I used to work in a team where when I moved out, someone replaced me and his name was also same as me. Reach out to him, and his wife's name is same as mine, and they lived in the same city we lived in.
So someone somewhere fat fingered the wrong account when searching by name. He acknowledged the account (and childbirth) and paid up. I unfortunately did not ask him about his wife's date of birth to solve the immigration mystery.
My suspicion has been at my past employer's HR or legal department mixing up files
They know who you claim to be. It’s not like they just delete all information about you when you fail verification. They are perfectly capable of seeing that two separate accounts are both claiming to be the same person.
> Otherwise what stops me DoSing Sam Altman's account by saying I'm him and then failing to verify?
For Sam Altman in particular? The fact that he’s the CEO. For people in general? Do you have their passport / driving license, and other details needed to attempt the verification process?
E.G> when Taylor Swift wants to call Apple right now, how would she know what number to call?
Incidentally, https://people.com/pope-leo-was-hung-up-on-by-bank-customer-...
Pope Leo is not that rich, and had lived outside the US for many years (he came up in the church hierarchy of Latin America), so it’s not that surprising that he ran into this situation.
It goes something like this (it varies by country / citizenship): first you upload a picture of your ID, then you use your phone to take a video of your face, then the two are matched. A failure is when the uploaded ID doesn’t match your face.
You can’t get to the part where they don’t match without uploading a picture of their ID. If you don’t have their ID, then you can’t fail to match. If you fake the ID, then when they come to upload their own ID, their ID won’t match your fake ID and they won’t be blocked.
You do not need real documents if your goal is to get the person locked out by using fake documents.