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Very true. I work for an AI company, I use it every day, it's a huge value add for certain problems.

My heat pump died the other day and I called an HVAC place and got an AI agent, which was frustrating and not helpful. So I called a different HVAC place and spoke to someone who could actually help, then I gave them lots of money.

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Similarly, I'm a grad school student studying AI (well, computer vision). When I called my internet provider to complain and ask for maintenance (a fool with a tall truck ran on our street and tore some of the cables) I could only get annoying AIs to talk with me. They kept arguing that my service was working properly despite the snapped cables. I reckon that the AI assistants were hallucinating the answer to a ping or something like that. I found another provider who actually gave me the option to talk with an actual human being and switched in the same day.

Similarly: was calling apartments to ask about them / schedule a tour before I moved in, rejected the second best option specifically because they only had AI agents on the phone

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