Nitpick but we do know who built Teotihuacan -- it was the Teotihuacanos! Unfortunately it's true that we know relatively little about them.
Archeology is my fav.
(Seriously, though, _is_ anything much known about them beyond that?)
https://brucebyfield.com/2012/07/11/recognizing-dormitive-ex...
There is strong evidence it was a multi-ethnic city, especially since there are distinct ethnic neighborhoods based on artifacts such as pottery. No trace of writing or how the city and government were organized, and whether a ruling elite called the shots or if there were ruling families from different ethnic groups working together.