>>> The point of these beta tests is to get feedback from people
Exactly. And that's my main point. In all this time, feedback was not at all achieved (edit: contrast with, say @chimeracoder's review above), because by his own account, he barely used the laptop, ergo, no feedback to Dell or anyone else in the matter.....
Which is why I mentioned in the original comment "someone else could have used it happily all along...." (note the ellipsis, where the ending is left unsaid, as in, it c(w)ould have resulted in feedback, in the very least)