Everything just worked as expected, and it was pretty stable.
Also Microsoft Office 2000 Professional with all the service packs and the 2007 file format extensions.
Sure, it was a hot mess internally, but have you ever used the outline mode of Word, or the relational table builder of Access? They're almost magical.
Considering that a build environment is needed to customize it, I feel like they'd get more users sticking around if it defaulted to more conventional controls.
"More conventional" is often an opinion, it just means it's not popular enough.
I have seen other people complain about the same thing.
The last year with it has been so bad I canceled our $80 Family subscription and switched to the native Apple one despite its feature gap, because 1Password just couldn’t do its basic job reliably (fill passwords without requiring 20 taps, constant unlocking disregarding lock timer settings or some other arcane dance like force killing Safari to reload the plugin).
Still doesn't suck.