Are you sympathetic to a doctor who specialized in surgery and now always recommends surgery, even for a common cold? Or would you say they are in the wrong job, if they are anywhere but surgery?
Crazy enough, I also hold doctors and surgeons to higher standards than web developers.
Much like how relying on a resident nurse instead of a cardiologist when you are experiencing a heart attack can end your life pretty badly as well.
FWIW, maintaining at least a moderate degree of empathy even in systemically frustrating situations is good for the empathizer and thus in one’s interest