Let’s be real, chances are that the people with a lot of money on the line have given it more thought than the passing thought that you gave this comment.
In theory, definitely.
But this seems like a really, really, really no-good seriously bad decision from Anthropic. Like, I get why they want this (and can see it from their perspective), but many of their largest clients literally cannot allow this without regulator sign-off, which almost certainly won't be forthcoming.
Like, if the Fed and the ECB say this is OK then it might work, but other than that I predict that this decision will be reversed ~soon.
As long as it’s service telemetry, not used for model training, not inspected by humans, not analyzed except for service purposes… I don’t see the regulatory issue.
Are there any regulations covering what telemetry your service providers can keep? I’m skeptical, but even if so it would be trivial for Anthropic to exempt certain larger customers while still keeping the policy published as universal.
By definition lots of the use of AI in these companies is gonna require personal data/PII etc (particularly in KYC/compliance or general processing usecases) which means that there's a regulatory constraint.
I personally would've thought that said organisations and regulators would be massively opposed to this for privacy and risk reasons, which is why I think this won't happen.
Even the companies with less sensitive data are generally paranoid about service providers getting "their" (actually their customers) data.
> Are there any regulations covering what telemetry your service providers can keep?
In the EU, this should be proportionate and should avoid special categories of personal data (which FIs will have a lot of).
Their largest clients can negotiate their own deals with their own terms.
They do not have to go through the same public Amazon Bedrock deal that you and I sign up for.
That might work in some countries but Anthropic approach here doesn't fit the legal requirements in the EU.
Almost all companies are content to engage with data sub-processors with respect to customer data or some form of PII.
But there are many that will absolutely not let their IP visit or reside on systems they do not control.
This is absolutely a deal breaker for a ton of organizations and it's not going to trigger industry wide adoption like other comments here suggest. Instead another provider will offer a more appetizing deal and they will win market share.
I am not saying you're wrong, but man that's so crazy. "We have these people whose very jobs are to make sure the company prospers, but we're going to ignore them because hype hype hype". Wild, man.
Sure, but considering the average person and how short-term their thinking tends to be, I'm not sure I'd jump straight into "think about how much money they could lose, of course they think long-term".
Large corporations like Microslop, Google, Meta etc. were frequently behave like headless chickens