I've found that this engineered optimization has a more pernicious side effect: killing curiosity.

Lack of complexity stunts the desire to become curious - to give reasons to look closer, ask questions, compare experiences - and ultimately develop 'taste'.

When everything is optimized into its most obvious, frictionless, immediately-rewarding form, the sum of all experience becomes more 'pleasant' but harder to care about.

The author touches on something that's been grating at me (and is professionally relevant) for some time now, and I appreciate his effort to articulate it.