They botched the phone, thry botched AI, just overall so obsessed with themselves, they tend to forget the customers
It's a human trait, Microsoft is not immune.
Instead we get a marketing platform. Because "growth"... whatever that means until (and after) the next bubble pops. Plus: that euphemistic /bubble/ is more like a puss and cancer ridden zombie needing constant life support. Keep the numbers high, yeah! Cheer the numbers!