Theres a difference between users seeking out AI, and PMs cramming AI into previously existing products.
but its also obviously not true that "AI is only popular with AI providers and delusional C-suites.
i hate unsolicited ai in my software as much as the next guy. but it’s silly to claim ai isn’t popular just because you don’t like it.
anything else with 50MM subscribers would reasonably be called “popular”.
Company replaces phone support with AI chatbot, then says "Call center interactions dropped 80%! People must really love our AI bot," even though they were given no other choice.
AI features are popular in the sense that people are using it. I think the popularity lessens when asked if people want these features.
My point being that people who visit chatgpt.com/claude.com/etc by their own free will are not the same as people who now have to use AI summaries on Google because they are just showing up there and making the ten blue links harder to find.