If Google isn’t carefully they’re going to push people away from their golden goose.
If Google isn’t carefully they’re going to push people away from their golden goose.
All conventions and user centricity go out the window with AI feature launches lately. If you look at examples from the last week it’s stuff like posthogs opt-out training, Copilot training, or Google’s antigravity chat-app switch.
I’ve had the worst customer experiences of my life in the last few months.
My health insurance company decided calling support meant I consented to them saving my voice for model training. They said you can opt-out online, but that option didn’t exist in app or on their website. It was only after calling back and threatening to sue that they added an option to opt-out.
This is the daily experience now. Seemingly every company is opting you into selling your data, breaking your workflows, disabling features you use, and force installing AI integrations you have to fight to remove. And several companies are perfectly fine to reenable or reinstall them after removal.
It should be no surprise to anyone people are mad.
What real value AI does have has been poisoned by premature rollouts (training users it’s crap) and forcing it on people too aggressively.
If this isn’t how it works, I’d be interested to know. The whole idea of these opt-outs seem like smoke and mirrors to act good while still gaining the advantage from the dark pattern. The only way to truly opt-out is to not register or use a service at all. There really needs to be legislation around this.
Of all the reports I've submitted (evidence included) followups and fines have been issued to exactly 0 companies. Hell, Quadlock [phone mount company] happily acknowledged that their policy is to verify identity by requesting plain emails including photocopies of the credit card used for purchase and full state ID. Absolutely against regs.. who cares? Not the SCC nor the FTC.
Noyb alone has several hundred successful GDPR lawsuits: https://noyb.eu/en/project/cases
Disregarding that, laws don't apply to the first processing party only. If you keep data, that you got informed are not consented to anymore, it is the same as if you keep selling fenced goods.
>I’ve had the worst customer experiences of my life in the last few months.
I attribute that to the massive amount of tax breaks and money that has been funneled to them by various governments. The government is the customer that they are appeasing right now. As soon as the spigot is turned off, they will be more inclined to appease us.
I do not know the consumer or b2b AI market well right now. I do know that billions of dollars are at stake from government sources. A smart company would focus on that.
The government does procure services from private firms, this isn't new or special.
Just because it benefits them doesn't mean it's not a handout, especially when said money could be used elsewhere for purposes that actually benefit everyone and not a dozen people living in SF.
This is a government entity procuring a product they need from a private entity.
You can dislike it, but it's not a handout. Words have meaning.
I think to some degree, that effect is also at play here. CEOs, product managers etc are simply amazed, and want to spread the good news. I doubt they can even _comprehend_ that others might not be as excited as them.
I'll believe it when I see it.
At least he's not one of the many mooks who are doing ChatGPT-assisted (Grok-assisted?) blogging and boasting about it, even when it goes wrong, like Casey Handmer.
It should seriously be 100% illegal to force someone's content into AI training without their explicit consent, and no not opting out should not be an escape hatch.
It is insane, and I hate modernity and every single modern product that just shoves random LLM crap at you and pretend they are not AI-enabled.
If you care about music just a little bit you should stop using it today and directly buy music from the artists you care about.
Hell, even if you... acquire the music files unofficially and go buy a t-shirt or poster, the artist is still probably getting way more than they ever would have from you streaming all their albums on a loop.
My company is also heavily pushing AI, which is worrisome but no surprising - part of my goal for the coming year is to showcase using AI in a productive and innovative way, can’t wait.
Eventually my Google Nest Minis will stop asking me to try Gemini and force me to, and they’ll all get binned unless I can find a firmware replacement which I doubt is out there, and then I’ll get deep into HomeKit and local voice recognition for turning the lights on and off and setting timers because that’s literally 99% of my use-case, and I’m sure Gemini would fuck it up.
Just because Google used to do search as their main point of business does not mean that holds true today. Holding on to the false premise will only add to your confusion about their decisions.
Couple that with the fact that a lot of folks have moved their search to GPT or Claude once those platforms start taking in ad money... that budget will come from somewhere and that's likely existing Google ad buy dollars shifting.
Could you elaborate on this? What ad company did Google buy?
Ads make the money, but Search is still the consumer facing product that brings people to Google and keeps them there. It’s so ubiquitous people don’t even think about it or notice it anymore.
I’m always surprised by how much people are still searching for stuff as we’ve moved from the open web to various platforms (Amazon, TikTok, Facebook, etc), but every time I see Google’s revenue breakdown I’m shocked by just how important Search still is to their business.
This is from 2024, but shows Search accounting for nearly 57% of revenue. Yes, this is made possible by the AdWords business, but without Search, that 57% goes away, unless that traffic goes to a 3rd party that is also using AdWords and Google were to make the same from 3rd party ads as 1st party. I find that doubtful.
https://www.doofinder.com/en/statistics/google-revenue-break...
Which is kind of the scary hazard for Google. They made people notice search by their announcements. They drew attention to the thing people took for granted as just how things work. People suddenly have a reason to look critically at it. Google has to hope to god the attention they receive back is actually positive.
> but Search is still the consumer facing product that brings people to Google and keeps them there.
And let's not forget, these are the same people that when searching for "eBay" will put an ad at the top of the results, linking to eBay, and then place eBay as the top search result.I've found it hilarious that every single search engine does the same thing. You can do it even in Apple's App Store too. (Not seeing the scam I'm talking about? Search a few more times, it'll hit) How does anyone see this as anything but a scam? User clicks the ad? Get paid. User clicks the search result? No pay. Either way, the user gets the same experience. But why the fuck should any company pay for an ad when the user explicitly searched for their product? It's metric hacking. I mean what's their next move? Down rank the explicit result? When making more money requires degrading the product you know we've fucked up
It would be a shame if someone else got the top result
>> When making more money requires degrading the product you know we've fucked up > This is not done by the search engine - eBay purposely bids
Bullshit. The bidding doesn't happen without the search engine. It is the choice in the search engine design, and how it incorporates bidding that creates the issue. The bidding can't exist without the search engine, but the search engine can exist without the bidding.Do you see an ad when you search for ebay? I don't.
eBay stopped paying for placement on the term "ebay" more than a decade ago, and I believe the executive who made that call got a bonus. It's possible of course that they changed their mind later, but since there still isn't an ad on the term today, I suspect they didn't.
(Methodology: I opened Microsoft Edge, where I have no addons or adblocking or anything installed, went to google.com, and searched for "ebay". There are no ads in the results panel. There is a sidebar with some non-sponsored information provided; below that sidebar is a section saying "people also search for" that mentions Etsy, Shopify, Poshmark, and Mercari. That section isn't sponsored either.
As a point of comparison, I also searched for "mortgage loans". (Same window, new tab, google.com.) On that search, there is no informational sidebar, and the results panel begins with a section called "Sponsored Results" which occupies the entire vertical extent of the browser window. (And consists of all of four links, with blurbs.) Below the sponsored results is the AI overview, and below that are the genuine results.)
It was an example. You're getting lost in the weeds. Similar to this saying BuT sOmEoNe ElSe WiLl GeT tHe ToP sPoT
If you don't buy out the top-place for the query, someone else will. In a better case a competitor - imagine Facebook Marketplace being the top result for "ebay". In the worst - a phishing site. The latter happens quite often for software searches.
>>>> When making more money requires degrading the product you know we've fucked upI guess that's why - because extortion is immoral. Eventually, those paying the protection fees will eventually find someone better to pay or will stop paying when the protection doesn't show up.
You are paying rent. Alphabet and Meta own all the real estate of the web, and you have to pay them rent to survive.
Right, but you know what's even more effective than ads in search? Biased (towards paying customers) information in LLM output.
AI is going to be great at pushing ads. Plus AI trains you to give google even more control. Instead of just presenting you with a list of websites offering different perspectives and opinions on something, Google can just tell you what they want you to know/think (or not tell you anything they'd rather you not know/think about). The more you get used to treating google like an oracle instead of a librarian the easier it will be to manipulate you.
You ask AI for a product recommendation. It says "Buy X from Acme". Is that paid product placement? Who knows?
I'm a bit afraid that although AI is being presented as part of the carrot, it may actually be a shittier stick.
My friends who previously had no interest in technology and never talked about it, are suddenly following tech news closely all because they have fear of missing out on AI :(
That's been my experience too, both with friends and coworkers.
It would seem that the negative sentiment around AI is largely an internet phenomenon. I've yet to run into a hardcore "AI skeptic" irl. People seem either neutral, or enthusiastic about it.
I use AI a lot. But I’m specifically looking for ways it actually ads value.
(I don't know anybody that is actually more productive because of it, but I know people that consistently use it successfully in small tasks.)
I also know people afraid it will make all code worse and their jobs a nightmare. It's harder to find those people because they don't say it out loud, but there are plenty who think this way.
I know it's only anecdata, but it's one data point.
I'm a tech startup co-founder able to avoid all the bullshit around it and just build stuff. My favourite part is that I can go through the planning part, get a decent plan for the build together, and then go do something else while the LLM builds it. It also really helps with maker/manager time because the LLM is keeping the context, not me, so if I'm interrupted I don't lose track of everything and have to reload context.
He also tries to troubleshoot/debug stuff without calling me... and just asking me to choose right path offered by AI. I love it :) Because I usually make people wait and don't have much time outside my business hours to do additional tech stuff.
Could be correct, could be not, who cares?
Personally, I like it sometimes, but I'm a techie and understand the limitations, and I dislike not being given options to use or not use it.
1. Labor replacement
2. AI is actually bad in-and-of-itself. Doesn't work, not useulf etc.
3. Energy concerns
I wonder how many still say they have a negative sentiment on AI yet are still paying customers.
I have no issues with the technology itself.
(I didn't quickly find polls for the rest of the world)
I wonder how many in that poll have a negative sentiment about AI, yet are also heavy users. There seems to be some kind of disconnect going on?
Being a heavy user seems like it'd create a lot of resentment if you don't actually enjoy doing it.
If you have used a tool for years and years and suddenly it shoves in a bunch of AI, like Duolingo or Google, are you a heavy user who may well dislike the results?
I have to put in some work to not be a heavy user by any reasonable definition.
People have all sorts of concerns about how AI will change society, but that's precisely because it's so useful for so many things. If it were useless or just a fad, there would be no reason to worry.
Less than 10% in our case :)
Heck, I haven't even downloaded the ChatGPT app, but I use their website all the time.
AI use has taken off, and a large fraction of the population is using it regularly, if their own accord.
Then it became so common to be a techy person and surround yourself with other techy people that it was easy to fall into a bubble and not realize it. When all of your news websites, coworkers, social media feeds, and friends in the group chat all think the same thing it feels like everyone in the world agrees with you.
You see it whenever social media topics come up. On Hacker News there’s never ending confusion about how Facebook continues to exist because the common refrain is “nobody uses Facebook any more”. Leave the tech bubble, though, and Facebook has a massive number of active users and activity. Whenever I mention this it gets doubted, denied, or even dismissed as lies from Meta trying to inflate their stock price. The dismissals always come from people who proudly deleted their Facebook account ten years ago and therefore have no idea what happens on Facebook, of course.
One of my favorite comment sections this year was when a lot of people were recounting how their aunt or cousin or grandma used Facebook and actually enjoyed it, which attracted comments saying they must be a rare outlier. It just goes too much against the bubble consensus that everyone hates Facebook and has a bad time when they use it.
FWIW I think it's a combo of people who spend all their time in online circles and and the effect on upvote sites where people try to appeal to the group sentiment to farm for votes. There's a lot of tech communities that consist of people who pretty much don't socialize in person and it was greatly exacerbated by the pandemic.
One of my friend ended up spending too much time on Candy AI or some sort of AI companion thingy :/
I’m getting extremely annoyed by the Base44 ads I see on YouTube every other video.
First I pressed skip all the time, but the ads keep popping up. So now, every time I see it, I click on the ad and then immediately close the site. At least I can make their aggressive ad strategy a bit more expensive.
But your best strategy is to zoom past those ads quickly no pausing or close the browser when you see them
Over 20 years I got to watch a HUGE change in the ecosystem of advertising, starting with static imaged baked right into the page and transparent pop-overs at the bottom of YouTube videos. If an operator used horrendous popups, un-muetable audio, or other adversarial tactics I would generally just not use them, the internet is a big place, I can shop around.
By 2019 it got to the point that nearly every operator was using ads so large and offensive that nearly every website was unusable. Even YouTube had moved to multiple, sequential, un-skippable, mid-roll ads that made the viewing experience worse than cable. I installed a browser extension and set up a pihole.
I do however feel like this leaves things broken. There are very obvious holes in pages that look like some developer spammed line breaks randomly throughout the page. If operators moved back to static images or animated banners I would honestly prefer it to the disjointed look you get with no ads at all.
This include work.
I use DDG, kagy and the LLM du jour .
Again, no friction. No plan. No transition période. I just changed the default search engine on a whim.
What for? Just use the website via your favourite browser.
Their friend are probably the kind of people conflating Chrome/Google with "The Internet"
And I think on Android its even less clear the distinction between the browser app and "Google"
Too late, people have started moving. They have to act fast to stop the migration from growing.
While Google has certainly failed with their products before, by and large as a company they are "too big to fail" at this point so to speak where the myriad products they offer have become a very significant part of the digital infrastructure on which much of the world runs.
Anecdotally I've also switched to DuckDuckGo in the past because I didn't want Google looking over my shoulder on my browsing history (this was pre-AI), but I ended up coming back because I felt the search results weren't quite as good (or perhaps it was just in my head, and the differing UI was enough to throw me off).
And this may be a contrarian opinion, and while I hate the idea of Google mining all of my data and monetizing it, I actually find value in the AI 'previews' that Google provides (and will often ask it follow up questions as a means of getting 'free' LLM responses back for 'easier' prompts that I don't want to burn Claude tokens on).
A lot of people keep saying this, and yet I never saw a reasonable example. Whenever DDG fails for me, the Google's results are even worse.
So I'm wondering how other folks are finding this out.
What I see is people using AI of their own free will, because it's incredibly useful.
It's true that inside tech companies, AI is being pushed into products, but outside of those companies, normal people are rapidly adopting AI for all sorts of daily uses.
"I don't know what this symbol on my dishwasher means." -> Ask AI.
"Why is my bread not rising properly?" -> Ask AI.
These are the types of things that previously would have taken a lot longer to figure out, but that you can get an immediate answer to with AI. That's the fundamental reason why it's taking off. Not because it's being pushed.
Even if it's only able to report facts from its dataset or perform simple synthesis of search results.
That it can actually reason to a certain extent is bonus points.
we have moments like this every few years (almost as frequent as crypto waves in recent memory), but they keep chugging along.
couple years back it was all about saying the GPTs have replaced search for people and how google is dead. now when they implement the same, it drives people away.
i can imagine how it can be difficult to be in their shoes, when any change is met with negativity. no surprise that the core interface has...had not changed all this time.
context: left to ddg almost a decade ago in a similar exodus wave.
The other day I googled "I'll be resolving" in quotation marks as I usually do when I'm unsure if it's idiomatic (or grammatically correct for that matter) English.
AI mode replied with: "I'm on it. Tell me what you're working on, and I'll jump right in with the exact steps, scripts, or details you need to tackle it! What exactly are you looking to resolve?"
Just give me the damn phrase used in a sentence along with the number of results so that I can assess how common this expression is.
I’ve tried using the homepage method before with Kagi, as the extension to set it as the default search is a pretty ugly hack. I found it created too much friction, as I’m often searching from an existing page.
Their "AI" bullshit did in fact push me to finally make DuckDuckGo my default page. Happy to hear others are switching too.
Won’t be surprised if Google thinks their Golden Goose is terminally ill and AI is the replacement.
Google is really an information provider powered by ads. That’s what people use their search for - to get information.
Google’s search basically has the internet as its backend - information-wise. I think it’s inevitable that AI slop (output from low quality GenAI) will render it useless eventually.
So Google’s solution is to build their own AI with information curated by them to try to stay the front page of the internet.