Stripe did the right thing here.
They cannot be arbitrators of every little edge cases that comes up. That's not their role.
Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.
Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.
I don't think Stripe did the right thing here. They can do better to protect their own customers.
if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.
my paypal aversion stems from interacting with the service. ex: charges show in my CC but are not listed on paypal account
Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast?
We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.
It doesn't seem like an unreasonable ask frankly.