First off, this isn't a pivot. They're expanding their service. A pivot is moving in a new and different direction.

Secondly, they are not the first company to make a misstep, and if most of the comments are regarding the ability to search by airport name, that is a fairly minor issue to resolve I'd hope. Particularly if they had the feature previously, the back-end might still be there and they'll just need to update the UI.

This isn't 'horribly wrong', decisions need to be made, they just made the wrong one. I doubt this is sinking the ship.