I think, without much doubt, that AI will be most positively impactful on small business owners.

My experience running a few LTDs is that there is a gap between the accountants and what you need, and running an SME business means you are too busy not to do stupid things and the net effect is lost productivity, less entrepreneurial activity and less growth overall. Dealing with VAT, PAYE, and a million other stupid small things prevents most people from succeeding at running an effective business.

Claude and OpenAI have been surveyed to be most impactful to SMEs, and I think it’s only going to accelerate.

Hopefully this is hugely positive, I see risks, but I don’t see real societal downsides if people get AI to make their basic business operations better, cheaper and most importantly simpler and easier.