What about when that “support” is to brick your battery so your phone lasts hours because they know it is defective but don’t want to fix it?
Google’s hardware track record is a joke compared to Apple.
Google’s hardware track record is a joke compared to Apple.
For Apple, each iOS release is more demanding than the last. Then compound that with batteries produce less current as they age. So, the CPU can't run quite as fast because it can't draw as high of current for older batteries. The alternative is to let the CPU try to ramp to max and cause the CPU to error/crash. It was mostly a messaging failure, and the battery health info/settings got significantly improved because of it.
Here is Google's page on it: https://support.google.com/pixelphone/answer/16340779
And if you aren't in an eligible location they'll pay you cash or give you a discount on a new phone. I'm really unclear what seems so terrible here.