Amazon disables account for having too many damaged deliveries

Amazon customer services have a great reputation. I've read many stories about them accepting returns and/or sending it again without questions.

If they decided that in the case of this customer things escalated beyond reasonable, they must have their motives.

In the end, both parties are satisfied: Amazon won't lose money sending to an address with a high damage rate, and the customer won't receive damaged merchandise, at least not from Amazon.