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Speaking about Prusa, my experience has been that they’re very condescending to users.

Extremely basic features (like serial printing) are considered “nice to have”. Some tickets have remained open for over 6 years now and ignored by prusa:

- https://github.com/prusa3d/Prusa-Firmware-Buddy/issues/189 (still open after 6+ years)

- https://github.com/prusa3d/Prusa-Firmware-Buddy/issues/283 (took 3.5 years to acknowledge and fix)

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It is well-known that Prusa is rather slow and hesitant to implement new features in their firmware because they really want new features also to work on their very old printers if possible. And Prusa really wants to avoid introducing regressions with new firmware versions (even though they are not perfect regarding this).

Thus, because of this basically promise by Prusa, the pace with which new features become available is much slower.

Prusa is for people who really want their 3D printers supported for a very long time.

These aren't new features, they're basic, widely available, standard features that Prusa removed and are now taking their time (6 years and counting) to add back in…

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