Let them know. Write a letter to the CEO. And vote with your wallet and switch banks if you can. There's always a bank willing to offer you a non-app 2FA scheme.
This does not work. You aren't talking about pissing off a significant percentage of the users who go elsewhere.
The imbalance in power is unthinkable to people 100 years ago when the phrase was first popularised.
I think you're naively presuming the issue is simple and easy to address with a letter.
Regardless of your bank, payment systems such as Visa and Mastercard have blocked transactions involving mainstream online stores such as Steam because they unilaterally deemed some games to be problematic. You cannot fix this problem with an email.
The latter is absolutely a thing where customers can (and should IMO) push back hard.
No, they are not. You have people reliant on this software infrastructure for very basic aspects of their life such using their own money to buying whatever they feel like buying, and you have people being deprived of their rights because operators of said infrastructure actively prevent and deny their rights to do so. This has nothing to do with heuristics, and everything to do with granting people the power to dictate what you may or may not do with the things you own.
What I'm claiming is that banks have the freedom of offering their customers 2FA other than smartphone apps.
> Do you even have a phone that does not support hardware attestation or is all this posturing about something hypothetical?
All the phones I own, including my daily driver, run some flavor of Debian. None of them support hardware attestation.
I'm in Europe, bound by PSD2, and own a couple of cheap, certified chip-and-TAN devices so I can do banking.
Honestly, if the only way to secure your banking system is by locking down users' devices, there is something really bad going on at your end, security-wise. Your system should be secure even without locking down user hardware.
Once you have the attestation in place you have no guarantee who is going to get access to data like what apps are present on your device, and there will be nothing you can do to stop it.
Meanwhile, we could educate people against common scams.
How is this not just trading one smaller bad for a bigger bad? Why is this touted as an improvement?
I use a handheld card reader with a display as a 2FA for my bank transactions. It shows me the transaction and, after I confirm, sends a TAN to the bank. It is not a general-purpose device but a certified, tamper-evident/-resistant black box that does just that one thing.
> Meanwhile, we could educate people against common scams.
There's a million ways you can get scammed, no matter how many hours of training you've had.
When online banking was first created it was an absolute chaos zone. Everyone was accessing it from desktop machines riddled with viruses and malware. There are endless stories of being discovering their life savings had been wired to Belarus by some malware running on their machine that had grabbed their banking credentials when they logged in.
https://www.google.com/search?q=site%3Akrebsonsecurity.com+b...
https://krebsonsecurity.com/2017/07/how-a-citadel-trojan-dev...
> U.S. prosecutors say Citadel infected more than 11 million computers worldwide, causing financial losses of at least a half billion dollars.
Half a billion dollars, by a single guy with a single virus!
Different parts of the world came up with different solutions for this. The US made all ACH payments reversible and international wires difficult, but that just meant the receiver paid for fraud instead of the person whose machine was full of viruses. This was an obviously bad set of incentives and hacky panic-based fix. Banks elsewhere in the world settled on providing users with authenticator devices that looked like small calculators into which you could type transaction details after plugging in a smart card. Malware could still steal all your financial data but it couldn't initiate transactions.
Obviously, all this was a hack. What was needed was computers that were secure. Apple and the Android ecosystem eventually delivered this, and the calculator devices were retired in favour of smartphones with remote attestation. This was better in literally every way, for 100% of users. Firstly, it protects financial privacy and not just transaction initiation. Secondly, it's a lot more convenient to use a device that's always with you than a dedicated standalone single-use computer. Thirdly, adding remote attestation made no difference because that's what the calculator devices were doing anyway. Fourthly, even in the case of customers of small American banks that weren't capable enough to manage dedicated hardware rollouts, getting rid of fraud instead of pushing liability around allows for lower prices and fewer headaches.
So remote attestation is a non-negotiable requirement for digital banking of any form. When Microsoft didn't deliver most banks preferred to literally manufacture and sell their customers single-use smartcards that remotely attested by you manually copying numbers back and forth between screens. Or they hid the cost of rampant fraud in the price of other services until such a time that Apple/Google saved them.
The price the owner pays for this is that they're locked out of their own expensive general-purpose computing device while still having to bear all the inconveniences (babysit OS updates, configure stuff, keep it charged, have the battery fail, buy a new device every five years, etc.)
In the meantime, the standalone chip-and-TAN device costs 30 bucks, is powered by three AAA batteries that hold their charge for five years, lives for 20 years, and never needs a single software update.
I'd choose the small single-purpose device over the enshittified, locked-down smartphone every single time.
> Smartphone HW attestation is better in every way
They're still prone to side-channel attacks like SPECTRE. Crypto wallets are practically immune because they're air-gapped.
[edit] I just realised that's Mike Hearn of early BTC fame. I suppose he would know what a crypto wallet is.
Sometimes I see people captured by the train station unable to check out. They usually find someone with a charger but technically the formula is to fine them for not having a ticket. Then one might still need to buy a ticket to continue the journey. (bring cash)
Phones are usually empty when things [already] aren't going as planned.
Unfortunately for me though, the turnstile that I was about to pass to exit the train station had both an optical scanner and some NFC thing lumped into the same physical module, and every time I tried to scan my ticket, the phone would raise its NFC screen and hide the 2D matrix code.
So yes, you can have a fully charged phone and a perfectly valid ticket with the latest software and still get stuck in a train station.
Not 100%. A robber can force people to activate facial recognition or finger print sensors. Forcing someone to type a pin code is harder but doable. If one doesn't bring the authenticator & bank card they cant initiate transactions.
This is a non-sensical remark because it's impossible to "prove" a counterfactual. I find stuff like this incredibly annoying - please don't say this.