I'm surprised to have read to the end and found that they're still not performing any hardware monitoring and alerting. SMART may not always show up pre-failure warnings but when it does they can usually be trusted.
Funny thing was, I didn't actually observe any data loss. I stressed the drive for several days, no errors. It went back in my daily driver for the next 5 years with no failure. It's been 15 years since that happened and the drive still hasn't failed.
I don't trust SMART anymore.