The IT Productivity Paradox (2008)
cs.stanford.edu
cs.stanford.edu
The theorem presented on this site strikes me as extraordinarily bold, yet it seems to rely on sparse and selectively chosen evidence. I cant' wrap my head around how could the `automation` not increase the `productivity`.
Likewise, I don’t understand how a company could capture a larger share of the market without, in some meaningful sense, becoming more productive.
In the early days we were printing invoices on daisy wheel printers with carbon paper, then it was dot matrix that allowed bold printing, then it was lasers which introduced proportional fonts, then it was colour printers and graphics, then it all shifted to email and PDF’s.
Fundamentally though it’s just a request for payment.
Of course you could stick with the legacy systems but customer expectations have moved on.
yeah at some point my job was: "I create complicated PDFs for clients that want them but will never read them."
Not more efficient at handling this but more able to handling things at a lesser quality at scale.
> It is interesting to note that if this were an absolute rule for IT investments (which we believe it is not, as covered in our other sections), then investing in IT would be a waste of resources for the economy as a whole despite benefitting individual firms.
This site is surveying arguments that have been made over the years, one of which is the one you quoted. They're not agreeing with all of those arguments. In fact, they explicitly disagree with the one you're questioning.