You say it requires a little acclimatisation, but the caller may well just not know anyone with that specific accent/have never had the chance to acclimatise to it other than this phone call, there's an awful lot of accents in the world.

Additionally I find even though I can understand an Indian accent for example quite well in person, I really struggle with it over the phone due to the compression causing quite poor sound quality and lack of facial expressions to be able to read (which I would be using in person to help me understand a strong unfamiliar accent), whereas when accent is more familiar to me, the poor audio quality and lack of body language isn't nearly as much of an issue, presumably as I just have way way more exposure to the accent so can fill in gaps better.

> It's a sign of people with an extremely small bubble; it's not hard to understand other accents.

This seems to be written from the perspective of a native English speaker only, rather than taking the world population into account, which is in itself racist.

You realize that there are more people in the world that are non-native English speakers? Do you think it’s realistic for them to learn all different accents when they’re barely exposed to English in the first place? Don’t you think it’s useful to have some standardized way to pronounce things?

I couldn’t care less whether it’s American English, British English, or whatever.

But to expect everyone in the world to be comfortable with all possible English accents in the world is madness.

So, let’s say you have a team with 10 different nationalities. And they need to interact with all your hundreds of customers all over the world.

You expect everyone to be comfortable with all different accents that exist?

I think this whole discussion is framed from an extremely American perspective, which is extremely ironic as that’s a very racist attitude.

Standardization of pronunciation is not a bad thing.