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There was a charming reality TV show in the 2000s called "Airline"[0] in which a camera crew followed around Southwest ground operations, cabin crew, and passengers. There was a British series that aired around the same time about Heathrow, unsurprisingly called "Airport".

[0]: https://en.wikipedia.org/wiki/Airline_%28American_TV_series%...

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There was also a British series called Airline (about EasyJet I think). Aired in the late 90s and early 2000s; the episode I remember most vividly is the 9/11 one. It's on Youtube, which is how I discovered it.

Britain has plenty of these; there was one about Virgin, there's one about Scotland's national airline (on iPlayer, $4/mo Windscribe subscription required if you live outside the UK), "Heathrow, Britain's Busiest Airport" is another longstanding one about Heathrow.

A Youtube channel called Our Stories is a good place to find such content.

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