Unfortunately that industry has been in a race to the bottom for a very long time. Most customers just care about the dollar amount they're paying. In a race to the bottom there is no corner that can't be cut.

I've met so many people over the years who've worked in the industry at some stage (including myself), and not one of us has had a positive experience.

All that to say, it's almost certainly true that unless you've specifically heard otherwise about a hosting company, you're probably supporting assholes whoever you use.