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Less than two weeks ago, this scathing comment showed up on HN about BalancedPayments: http://news.ycombinator.com/item?id=4744982

Did Balanced ever respond? The comments here about the founders are quite opposite.

As a side note, that particular thread has some excellent comments about chargebacks, risk detection etc.,

Gem of a discussion on that thread apart from the scathing attack.