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Thanks for the follow up here and the transparency.

For those of us not on X, what are the best communication channels for us to follow this sort of communication?

I'd recommend a good credit card like Amex, and a lawyer.

These fucks only respond when they get bad publicity.

Amex, like basically all other card issuers, have essentially stopped giving customers preference in chargebacks since 2020 or so. What used to be solid advice now rings hollow - you’re more likely to be asked for information that not available to you than allowing your chargeback to go through.

Anecdotal but Chase helped me out when my gym kept charging me after I canceled. I kept my cancelation receipt and sent that in and that's all I needed to do.

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