Hacker News Reader

Comment by mikehearn | Hacker News Reader

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."

Not sure I've ever seen a company openly take this position. This is a crazy policy.

View on HN

More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.

If they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?

It's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.

It's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.

Sure, it’s a real policy. It came from their website, from the official means of support.

Is it? Can you link me to that?

These hallucinations keep killing my vibes brah

More and more I feel that the one thing Github needs to turn the tide of bad press, is to allow adding clown or turd reaction emoji on comments

Brought to you by, allegedly, the "Good" AI company.

Because it's illegal.

In many countries, this also isn't legally tenable.

Is there any country where it is?

Probably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.

Haiti comes to mind.

America

America is a continent. Maybe you were referring to the US

In the English language, "America" refers to a country. It is synonymous with "The United States of America". I say this as someone who lives in the same continent as that country, but not in the country itself.

Maybe you're thinking of "North America", "South America", or "the Americas".

At least in Germany in B2B contracts that might be possible.

For b2c, no chance

Anything they say is legal until a judge says it's not.

And to get to that point, you need to be willing to spend a lot more than 200$.

Not really. For example, in the UK you could report them to Trading Standards and they'll enforce the law on your behalf.

Aah, the SV strategy that landed SBF, and many others, in jail.

A classic.

Worked for uber.

Bug filer posted that reply as a joke. Look at the username.

I don’t read that as a joke, I read it as them pasting in their response from the support chat.

I think the OP posted that reply as a joke

Well, when your policy is written by an AI, you can get shit like that

Reply on news.ycombinator.com