Not in any enterprise I've ever serviced.
What enterprise people really need to know:
I already know from existing reporting that 984 orders (18% of our backlog) are already past due. For those 984 orders:
- How many are for one item and how many are for multiples?
- Do we own what we owe those customers?
- If we do own it, is it in the proper warehouse?
- If it is in the proper warehouse, can we find it?
- If we can find it, is it undamaged and certified?
- If it's shippable, do we have enough labor to ship it?
- If it isn't certified, how soon can QA certify it?
- If it isn't in the right warehouse, can we move it?
- If we don't own any, where can we get some?
- Which vendors have it on the shelf?
- Which vendors do we have blanket purchase orders with?
- Which vendors do we have contracts with?
- Which orders can be split to satisfy a partial?
- Which orders are for customers already on credit hold?
- Which customers are threatening not to renew with us?
and (ironically) the most asked question of all:
- Which orders must be shipped to hit our quarterly numbers?Enterprise solutions better answer these questions. If they're pretty, that's a bonus, but well designed tools that don't answer these questions are just lipstick on a pig.